Aluminum Luggage Tag

To make a warranty claim, contact us through our website and provide either a copy of your purchase receipt or a copy of your order confirmation email. This will allow us to verify that your warranty period is still valid.  

We may accept other documents such as bank statements, if the items are clearly stated or a warranty card that has been stamped and dated at the time of purchase by the retailer and includes full details of your product. We are unable to consider warranty claims without one of the above.

Damage caused by Airline luggage handlers or other travel operators, such as rips, scratching, denting, cracking, sheared off wheels or components, bent trolley handles and similar:

• Wear or tear from general use, neglect, accidents or abrasions 
• Exposure to extreme temperatures 
• Damaged caused by exposure to water, beauty products, chemicals, solvents or acids 
• Damage to any contents in transit such as cameras, media equipment, bottles etc. 
• Deliberate damage 
• Matching products, or items purchased as a set 
• Combination lock issues caused by incorrect use or forcing the lock open 

Rollink products pass an intensive high-end quality assurance program to ensure they meet the required standards. To learn more about our quality testing, visit this page. If your product has developed a defect, please use the following guidelines for guidance on what to do next.