FAQ2

Frequently Asked Questions

All FAQs
01.

To clean both the polycarbonate shell and interior lining, use a soft, wet cloth with warm water and mild dish soap.

02.

Our packing cubes, toiletry bag and laundry bag are made from durable, tear-resistant polyester. Simply close the zippers and put the items into a washing machine on a delicate cycle wash.

03.

The Carry-On size is ideal for domestic flights. It is made to fit official airline regulations at 22″ x 14″ x 9″.  

The International Carry-On size, measuring 21.6″ X 15.7″ x 9″ is ideal for international flights. It meets carry-on requirements for most major airlines across the globe.

04.

Our Carry-On and International Carry-On models are made to fit by the most Airline regulations. The difference in sizing is to accommodate regulations as International flights have different regulations than Domestic. We always recommend checking with your airline regarding rules and guidelines for baggage allowance.

05.

Flex Vega range comes with a three-year warranty, while Flex 360 Spinner comes with a five-year warranty.

06.

All of our suitcases feature durable two-way zippers, and a TSA-approved lock can be added for extra security. The Flex 360° Spinner collection and medium checked Flex Vega come with a built-in TSA-approved lock.

07.

Check out our video instructions on how to set your foldable Flex 360° Medium Checked Spinner and Flex 360° Large Check Spinner.

08.

To clean your 360° Spinner, wipe it down with a damp cloth and mild soap. Don’t use harsh chemicals that could harm the material. For more details, read our extensive guide on how to clean luggage.

09.

All Flex 360° Spinners come with a 5-year limited warranty. If you have any issues with your trusted travel companion, reach out to our customer service team for help.

10.

The bag features a mesh pocket, card holder pockets and divider between sections.

11.

To clean your Go Mini Bag: 

  1. Combine a teaspoon of mild laundry detergent and white vinegar in one quart of warm water 
  1. Moisten a microfiber cloth with the prepared solution and gently dab your bag’s exterior 
  1. Buff the bag’s surface in gentle, circular motions using the dampened cloth 
  1. Use a clean microfiber cloth to wipe down the exterior and remove residue 
12.

Yes! The Go Mini Bag is available in an impressive array of five (5) colors, including Black, Mallard Blue, Forged Iron, Thyme and Smoke Gray.

13.

Yes! The Mini Bag Tour comes in five (5) colors, including Daisy, Mauve, Peach, Lavender and Lily. This versatility allows you to match it with your favorite outfits, turning the small go bag into a stylish accessory for any occasion.

14.

Yes! The Mini Bag Tour is composed of a durable hard shell, making cleaning a breeze.

To clean your Mini Bag Tour:

  1. Mix a teaspoon each of mild laundry detergent and white vinegar in one quart of warm water
  2. Moisten your bag’s exterior with the solution
  3. Gently buff the exterior in small circular motions with a microfiber cloth
  4. Wipe down with a microfiber cloth
15.

Yes, the Tour Mini Bag is perfect for everyday use, including running errands, commuting or casual outings.

16.

The difference is how the bag fits your body. Tour is a crossbody bag that fits diagonally, and Go is where vertical and horizontal straps meet, positioning the bag vertically.

17.

A TSA-approved lock allows Transportation Security Administration (TSA) officers to unlock and inspect your luggage without damaging it. These locks feature a universal keyhole accessible with a master key, ensuring your belongings remain secure while enabling necessary inspections during travel.

18.

The Flex Vega collection features impact-resistant polycarbonate hard shells and two wheels for easy movement. It comes in three sizes: Carry-On, International Carry-On and Medium Checked.

The Flex 360° Spinner collection is made of the same material but features four 360° double spinner wheels that enhance maneuverability even in the most crowded environments. It comes in four sizes: Carry-On Spinner, International Carry-On Spinner, Medium Checked Spinner and Large Checked Spinner.

The built-in TSA-approved lock, multiple interior compartments, and secure closure belt ensure your travel essentials stay safe, whether you’re flying or on the open road.

19.

The Carry-On Spinner is designed for domestic flights, meeting official airline size regulations at 22″ x 14″ x 9″.

For overseas travel, the International Carry-On Spinner measures 21.6″ x 15.7″ x 9″, making it a suitable choice for most major airlines worldwide.

Read more about domestic vs. international carry-on in our detailed guide.

20.

If you encounter any issues with your travel buddy, contact our customer service team for help! 

21.

Should you face any challenges with your travel companion, reach out to our dedicated customer service team for help.